Privacy Policy

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, address, phone number, and email address
• Payment information (credit card details, billing address)
• Reservation and stay preferences
• Special requests and dietary requirements
• Loyalty program information
• Communication preferences

Automatic Information

We automatically collect certain information when you visit our website or stay at our resort:

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Location information (with your consent)
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• Reservations & Services: Processing bookings, managing your stay, and providing requested services
• Communication: Sending confirmation emails, updates, and responding to inquiries
• Personalization: Customizing your experience based on preferences and past stays
• Marketing: Sending promotional offers and newsletters (with your consent)
• Security: Protecting against fraud and ensuring the safety of our guests
• Legal Compliance: Meeting legal and regulatory requirements
• Improvement: Enhancing our services and website functionality

Information Sharing & Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (payment processors, booking platforms, cleaning services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety & Security: To protect the rights, property, or safety of our guests, employees, or others
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security & Protection

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure payment processing systems
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Employee training on privacy and security protocols
• Physical security measures at our facilities

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Your Privacy Rights

As our valued guest, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation on how we use your information
• Object: Object to certain processing activities

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Support business operations and record-keeping

Generally, we retain guest information for 7 years after your last stay, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

As we serve guests from around the world, your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable privacy laws and implement appropriate safeguards to protect your information.

By using our services, you consent to the transfer of your information to Canada and other countries where we operate.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.